Call Center Consulting Services

Are you searching for comprehensive call center solutions that can cover all the call center operations in your organization, including support quality monitoring, recruitment, hiring, workforce management, and onboarding? Do you want to grow your organization with 100% control over its all call center activities? If yes, then outsource call center consulting services to us and allow us to improve your facility's customer and sales operation through our expert call center services. We are among the leading call center consulting services providers globally. With 25 years of experience in providing call center business consulting solutions, we have helped several global companies create practical action plans for their call centers and revamped their call center initiatives. Our services include corporate business assessments, customer profile assessments, business roadmap development, technical assessment, and custom consulting.

WHAT WE PROVIDE

Solutions By Premier Call Center Service Providers

Cloud Contact Center Services

Cloud Contact Center Services

We leverage cloud-based technologies to create solutions that streamline multi-channel customer support. Our services, which include calls, chats, social media, and email.

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Contact Center Modernization Services

Contact Center Modernization Services

We help enterprises optimize their customer experience, productivity, and scalability with our custom services. With our modernization services for contact centers.

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Contact Center Transformation Services

Contact Center Transformation Services

Our contact center transformation and support services include cutting-edge cloud-based solutions that streamline and future-proof the contact center operations of our clients.

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Business Continuity Planning Services

We craft custom business continuity plans for enterprises across multiple industries, to ensure that their functioning remains seamless even during unforeseen disruptions.

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Industries We Cater To

AerospaceAerospace
AgricultureAgriculture
AutomotiveAutomotive
Customs BrokerageCustoms Brokerage
DefenseDefense
EnergyEnergy
EducationEducation
EntertainmentEntertainment
FinanceFinance
FoodFood
HealthcareHealthcare
HospitalityHospitality
Information TechnologyInformation Technology
LogisticsLogistics
ManufacturingManufacturing
MultimediaMultimedia
Public SectorPublic Sector
PharmaceuticalPharmaceutical
Retail & eCommerceRetail & e-Commerce
TelecommunicationsTelecommunications
InsuranceInsurance
LegalLegal
Real EstateReal Estate

Why We Are The Preferred Call Center Consulting Company

We are in the call center services domain for the past 13 years. Through our services, we have improved the call center operations of several companies. Some of the advantages of outsourcing call center consulting services to us include -

  • Flexible Pricing Options

    When your budget is fixed and needs to establish a rock-solid framework for your organization, then you can offshore call center services to us.

  • 100% Information Security

    We have achieved ISO/IEC 27001:2022 certification, which shows our strong commitment to protecting your business data at all costs.

  • State-of-the-art Infrastructure

    Our call center consultants and & contact center executives have access to ultramodern infrastructure, systems, and technologies that help them achieve the business objectives within the allocated time.

  • High Quality

    By outsourcing call center services¸ you will get the best consultations that will help you revamp your organization. Thus, you will have a systematic process. Technologies, and infrastructure to obtain high-quality prospects.

  • Multilingual Language Support

    We have a gamut of multilingual call center. Our consultants can converse in German, French, Spanish, Mandarin, Cantonese, Russian, and other European languages.

  • Bilingual Language Assistancet

    We have a plethora of bilingual executives who can assist your market initiatives by reaching out to a wider audience and communicating with them in their native language.

  • 24/7 Availability

    Our team of call center representatives is available 24 hours a day/7 day a week. Thus, they can provide instant support. You can call them at your convenient time, irrespective of the time-zone difference.

  • Experienced Team of Call Center Agents

    We have a stringent hiring policy and process in our company and we hire only the best consultants. We have more than 50 consultants & around 500 call center support representatives.

Call Center Software We Use

HubSpot Bitrix24 Talkdesk Five9 Zendesk Dixa salesforce LiveAgent Avaya

Our Approach to Call Center Monitoring Solutions

We follow a systematic approach to providing customized call center monitoring solutions to our global clientele. Our approach is divided into the following steps -

  • about-service-icon1

    Analyzing Your Requirements

    Our team analyzes your call center monitoring requirements with precision.

  • about-service-icon2

    Recommending Suitable Monitoring

    We then recommend suitable monitoring options that precisely cater to your needs.

  • about-service-icon3

    Implementing Monitoring Solutions

    We onboard the right agents and train them to manage the tools and monitoring systems.

  • about-service-icon4

    Conducting Quality Checks

    Your processes and premises will be continuously supervised.

Key Differentiators


Additional Services You Can Benefit From

Contact Center Services

We offer comprehensive customer support solutions across multiple channels, including web chats, emails, and social media platforms.

Inbound Call Center Services

Our inbound call center services, available round-the-clock, ensure proper handling of customer calls and provide critical support services.

Telemarketing Services

We offer a wide range of telemarketing services, including inbound customer services, inbound sales, lead generation, and outbound research.

Virtual Assistant Services

With our virtual assistant services, businesses benefit from highly-trained and reliable administrative professionals who can handle multiple tasks with ease.

Call Center Monitoring Support

With our call center monitoring support, businesses can streamline the quality control process of their calls by identifying problems on the floor and resolving them.

Customer Support Services

We offer a wide array of customer support services, including technical assistance, answering queries, and offering support with maintenance or upgrades.

GET IN TOUCH

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