Outsourcing has many advantages including increasing available personnel to answer customer questions and respond to customer service issues, lowering overhead, eliminating gaps in customer service, and increasing customer to business response times fostering strength in your brand. If you are performing direct marketing campaigns or just responding to marketing efforts, you know inbound call volume can fluctuate. Fluctuations that your office cannot handle mean lost opportunities. Using MPC as a call outsourcing service mean you will never miss a call or an opportunity again. Our call center provides an architecture of agents plus offsite overflow operators to give your callers the customer service they expect. Outsourcing to MPC ensures you will get the best call center services in the industry.
We are a bpo company with the experience in Business Processing Outsourcing development, BPO solutions Inbound Outbound Chat support , Medical Billing, Transcription and Non voice campaigns. BEEP TECH offers award winning contact center solutions for all your outsourcing needs. With over 5 years experience, we are experts in inbound contact center services. Whether you require 24/7 coverage or after-hour service, our contact center agents will answer your calls consistently and accurately each time.
BEEP TECH offers a range of solutions for your small to midsize business. With each solution, we offer the following standard service features.
Beep Technologies Human Resource
A call center is only as good as it's employees, and Beep Technology's employees are trained customer service specialists to manage your account and your inbound and outbound telephone calls. Our agents answer the telephone in your company name and follow your service protocol to mimic the professionalism your own office would display to your customers. And, our service is available 24 hours a day, 7 days a week, whenever you need us. We can answer your calls as often as you need, from full 24 hour service to acting as an overflow call center when you need. As your outsourcing solution, our agents will learn about your organization and provide complete services when you need them most.
We have the capability to provide around the clock services, strengthen your brand and your relationships with your customers, increase customer satisfaction, and maximize your budget on business process outsourcing. When you are ready to explore call center outsourcing options, contact Beep Tech Call Center today.
Types Of Services
Not sure if you are interested in outsourcing your outbound or inbound programs, or are not sure what the difference is between the two? You can start off your research by looking through the list below.
Inbound Call Center Services: These services are designed to help your company gain customers, reduce expenses, and increase revenue. A team of live operators to process inbound telephone calls to sell your products, offer customer care or customer support, as well as dispatch and process messages.
Outbound Call Center Services: Services designed to handle outbound telephone calls. This is mostly used for telemarketing (also known as direct marketing) but has other applications including customer retention programs, list cleaning, follow up calls, market research, customer loyalty or customer care programs, and subscription renewal.